Power Virtual Agents

Build bots quickly and easily

Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.

Deploy across channels and languages

Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Scale securely with centralized management

Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.

Improve your bots over time

Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.

What’s new

Power Virtual Agents’ new intelligent bot authoring experience now unifies the sophistication of Microsoft Azure Bot Framework Composer’s pro-code capabilities with the simplicity of Power Virtual Agents’ low-code platform—making it even easier for professional developers and subject matter experts to collaboratively build a bot in one unified Microsoft bot building studio.

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Unified bot building for Microsoft

Last year we enabled bot builders to use Azure Bot Framework Composer and Power Virtual Agents together to build bots. Both products are optimized for different audiences and have a complementary set of strengths:

• Bot Framework Composer allows professional developers to write custom Bot Framework Composer adaptive dialog code, manipulate data, use eventing, and embed conversational cards.
• Power Virtual Agents allows subject matter experts to easily create a bot, publish it to a channel, get analytics and insights and manage it end-to-end—all from a multi-tenant software as a service (SaaS) experience.

Bot builders have used the existing integration between Power Virtual Agents and Bot Framework Composer to create advanced conversational experiences for over a year now—and it’s proven very popular. So, that’s why I’m excited to announce that we’re bringing these complementary strengths together into one, single unified bot building studio.

This new bot building approach combines the advanced functionality of Bot Framework Composer with the ease-of-use and end-to-end bot building experience of Power Virtual Agents. Now, professional developers and subject matter experts can easily collaborate within the same studio to build powerful conversational bots.

And with this evolution—and the deep and continuing integration of Bot Framework Composer and Microsoft Cognitive Services—it’s also the single, unified conversational AI studio from Microsoft for subject matter experts and developers alike.

Fusion teams and collaboration

Gartner® describes digital fusion teams as “multidisciplinary teams that blend technology and other types of domain expertise and are often designed to deliver products rather than projects”. With this growing trend, Gartner also claims that at least 84 percent of companies have set up fusion teams.¹ We believe these fusion teams of collaborative builders are pivotal to the success of digital projects such as conversational bot building.

As Power Virtual Agents is part of the Microsoft Power Platform suite, we are continuing to invest in making collaboration across fusion teams easier with capabilities like multi-authoring, Office-like commenting, and more—furthering the vision of Power Virtual Agents as a collaborative bot building tool for teams.

Advanced authoring

Our third area of focus is adding rich and powerful authoring capabilities—from developer focused features for complex dialog management to low-code experiences such as engaging multi-media responses. These include:

• Making conversations richer with integrated support for rich multi-media responses (images, videos, adaptive cards, and quick replies).
• Making it easy to store, transform, reuse, and work with data, a common need for professional developers. Using the integrated Power Fx editor, builders can connect to a custom API using Microsoft Power Platform connectors, get back a response, parse it, and easily transform the information using Power Fx for use within the conversation.
• Advanced conversation flows and logic using variables, loops, and advanced conversational flows.
• Enabling your bot to react to events—such as when a spot opens up or a package arrives—with event extensibility and contextual triggers (coming soon).

Multi-modality with speech authoring

I’m excited to announce that authors can create multi-channel dialogs to handle speech scenarios side-by-side with messaging, meaning you can truly build once and use anywhere. This will include sophisticated capabilities like inserting Speech Synthesis Markup Language (SSML) to tune speech characteristics and additional customizations including silence detection, configurable timeouts, and the ability to choose from a variety of voice fonts.

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• Our entire product portfolio
• Pricing information
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If you need technical support for your projects simply reach us at contact@bizsoft.com.sg or fill out the form below and we’ll be in touch shortly.

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